Refund policy

Returns

Most of the time, our customers are quite happy with their cookies, but we realize that sometimes things can go wrong in our baking. 
We do not accept product returns if things went right, but you were dissatisfied due to personal taste, or changed your mind, since we are unable to resell our food items.

You can find ingredients ahead of time by looking through our product menu, so make sure you choose products that contain the right ingredients for you. All sales are final, unless there is an error on our part, so make sure you have chosen the appropriate products before purchasing.

Shipped/Delivered Purchases

When shipping the cookies to your home there is always a chance something goes wrong. A bump in the road may damage your cookies, or maybe we missed an item when packing. 

Whatever the reason, please e-mail or call us as soon as possible within 24 hours after receiving your order. We will offer a solution that is satisfactory to you. We always check our products before packing and shipping, but a mistake can always be made. If our baking is faulty of the product is damaged or incomplete we will honor an exchange or refund. 

Original shipping costs will not be included in the refund.

In the case of returning a faulty item, the shipping costs to return the item will be covered by Origin. 

Do not return any items before contacting us at kenosha.floor@gmail.com. Please include:

- your order number

- the date your order arrived

- an explanation of the problem

- a picture of faulty goods

- specify your preference for refund or a replacement item

To complete your return, we require a receipt or proof of purchase.

If an order is returned to us because you entered an incorrect address, your payment will not be refunded. Depending on the shelf life of your items, we may be able to re-ship your order at your own expense.